Service Manager
Conroe, TX
Full Time
Manager/Supervisor
Aksa Power Generation USA is seeking a highly motivated and detail-oriented Service Manager to join our team in Conroe, Texas. The main aim of this job is to carry out all service operations by keeping customer satisfaction and the brand value of the company at the highest level. Be able to coordinate the service team, to successfully complete service activities by communicating closely with current and potential customers.
Responsibilities
1.Education Background
Minimum Bachelor’s degree- various engineering faculties like Mechanical, Industrial, Electrical, etc.
2.Work Experience
Minimum 10 years of experience
3.Knowledge/Skills
3.1Knowledge
3.1.1 Power Gen Set Technical ability
3.1.2 Proven record of success from planning to closing.
3.1.3 Excellent communication, interpersonal, and organizational skills
3.1.4 Superb leadership ability
3.1.5 Relationship Management
3.1.6 Management by Goals
3.1.7 Team Performance Management
3.1.8 Generator Service Training
3.1.9 Advanced Generator Training
3.2 Skills
3.2.1 Good English.
3.2.2 Be familiar with office software.
3.2.3 Local ERP-CRM Applications
4.2 Company benefit oriented.
4.3 Willing to share information, knowledge, and resources.
4.4 Have the sense both for service and confidentiality.
4.5 Good communication and coordination skills, analytical skills, and problem-solving skills
4.6 All employees shall comply with applicable HSE legal and other requirements.
5. Competencies
5.1 Have Self-improvement, communication management, cooperation, process oriented, result oriented.
If you meet these qualifications we want to hear from you. Please submit your resume for this amazing opportunity to join AKSA Power Generation USA and visit our website at www.aksausa.com.
Responsibilities
- Create service targets and prepare periodic service reports.
- Present these prepared service reports to the relevant managers.
- Provide technical support to customers, check warranty claims and follow up with all customers.
- Make business plans in line with the company’s quality policy and targets, to take action within these plans in order to achieve the planned service targets.
- Conducting research in new or targeted markets and identifying potential customers.
- Establish close communication with current and potential customers, to develop these relations and to complete service activities.
- Plan and manage the necessary activities for malfunction, assembly, periodic controls and commissioning processes.
- Provide the necessary planning and coordination for the performance of periodic maintenance. To perform the maintenance at the most affordable cost within the framework of the determined plan. This maintenance can be done with an in-house team or an external third-party company.
- Establish a follow-up system for this maintenance process and to implement this system.
- Determine and supply all kinds of purchasing needs related to the maintenance and repair of generators.
- Make the necessary guidance and organization in order to eliminate the malfunctions that may occur during installation, maintenance and repair as soon as possible and at the most affordable cost.
- Follow the periodical maintenance periods of the customers with service contracts, to ensure that the necessary service is planned for due maintenance.
- Carry out the purchasing and procurement processes of "Personal Protective Equipment" to be embezzled.
- Distribute "Personal Protective Equipment" to the service team in a timely and complete manner, and to ensure that this service team uses this equipment fully.
- If deficiencies occur in the use of the "Personal Protective Equipment" by the service team, to make the necessary warnings in a timely manner.
- Informing the team about the current situation in order to achieve the determined service targets and providing feedback to the service team by determining a correct roadmap.
- Train the service team in line with company strategies and customer expectations.
- Make necessary controls and directions for the complete and correct preparation of the service information forms. To ensure that system records are made on time and to realize the process of converting them into invoices.
- Continuously monitor and report service performance parameters.
- Developing activities to increase customer satisfaction and analyzing the results, maintaining customer loyalty.
- Measure and increase the performance of sub-dealer service and spare parts and follow the spare part purchase tenders in the region, to create the tender dossier.
- Periodically renewing existing periodic maintenance contracts and make periodic maintenance agreements with new customers
- Create pre-billing service and maintenance progress payment files of government institutions.
1.Education Background
Minimum Bachelor’s degree- various engineering faculties like Mechanical, Industrial, Electrical, etc.
2.Work Experience
Minimum 10 years of experience
3.Knowledge/Skills
3.1Knowledge
3.1.1 Power Gen Set Technical ability
3.1.2 Proven record of success from planning to closing.
3.1.3 Excellent communication, interpersonal, and organizational skills
3.1.4 Superb leadership ability
3.1.5 Relationship Management
3.1.6 Management by Goals
3.1.7 Team Performance Management
3.1.8 Generator Service Training
3.1.9 Advanced Generator Training
3.2 Skills
3.2.1 Good English.
3.2.2 Be familiar with office software.
3.2.3 Local ERP-CRM Applications
Quality Requirements
4.1 Active, honest, dedicated to work, cooperative, innovative, and self-motivated.4.2 Company benefit oriented.
4.3 Willing to share information, knowledge, and resources.
4.4 Have the sense both for service and confidentiality.
4.5 Good communication and coordination skills, analytical skills, and problem-solving skills
4.6 All employees shall comply with applicable HSE legal and other requirements.
5. Competencies
5.1 Have Self-improvement, communication management, cooperation, process oriented, result oriented.
If you meet these qualifications we want to hear from you. Please submit your resume for this amazing opportunity to join AKSA Power Generation USA and visit our website at www.aksausa.com.
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